Resetting the PINs
Forgotten Operator PIN / Service PIN
If you have forgotten the PIN of the access levels Operator or Service, contact the Master. The latter can reset all PINs to the value 0000 as described in the following. Afterwards, new PINs must be assigned to all access levels.
Resetting All PINs
The authorization for the access level Master allows you to reset the PINs of all access levels:
- Log in to the access level Master (see section Logging in and Logging out).
- In the area Master Only, tap on Reset All PINs.
- All PINs are reset to the value 0000.

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Assign new PINs!
After resetting the PINs, new PINs must be assigned to all access levels to guarantee maximum security.
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Master PIN Forgotten
If you have forgotten the Master PIN, you must apply for a PIN Reset Authorization Key from MOTORTECH. With this key, you can reset all PINs without authorization for the access level Master.
Requesting Key
Request the key from MOTORTECH as follows:
- Tap the Request Key button.
- A dialog window with the new and actual PIN Reset Request Key opens.
- Write down the new PIN Reset Request Key (New PRRK) and send it to your MOTORTECH contact person.
- Tap the Confirm button.
- MOTORTECH sends you a PIN Reset Authorization Key based on New PRRK. Note that the PIN Reset Authorization Key is only valid for a limited period of time.
Entering Key
Enter the key from MOTORTECH in your PowerView4 as follows:
- Insert a USB flash drive on which the MOTORTECH key is stored into your PowerView4.
- In the area PIN Reset with Key, tap the button Reset All PINs.
- The storage locations available are displayed in a window.
- Navigate to the desired PIN Reset Authorization Key (file extension .prak) and select it.
- Tap the Enter button.
- All PINs are reset to the value 0000.