Fault |
Possible cause |
Solution |
---|---|---|
The databank symbol in the menu bar is red. |
The disk space on the memory card is insufficient. |
Via the PowerView4, delete recordings that are no longer needed (see section Recordings). |
The write-protect switch of the memory card is in write-protect position. |
Move the write-protect switch to the position write protection deactivated. |
|
The memory card is defective. |
Contact your MOTORTECH contact person (see section Customer Service Information). |
|
The connection status symbol in the menu bar is yellow. |
To at least one device there is no connection. |
Establish the connection to the relevant devices. |
The node ID of at least one added device is incorrect. |
Set the correct node ID on the relevant devices (see section Devices). |
|
The connection status symbol in the menu bar is red. |
No other device is connected. |
Check the CAN bus wiring. |
The display does not register touches at the desired position. |
The display is dirty. |
Clean the display (see section Cleaning the Touchscreen). |
The displays on the screen are difficult to recognize. |
The lighting conditions are unfavorable. |
Adjust the display to the lighting conditions using the Day Mode/Night Mode button in the Start Menu). |
The system time is repeatedly incorrect. |
The internal battery is dead. |
Change the battery (see section Battery Change). |
An added device is indicating erroneous operating data. |
Node IDs in the CAN bus are incorrectly assigned. |
Check the set node IDs of all devices connected to the CAN bus. |
The device is incorrectly wired. |
Check the wiring of the device. |
|
The device is configured incorrectly. |
Check the configuration of the device. |
|
Signals do not arrive at an added I/O module (BPlus, CiA401/404) or are not received by the PowerView4. |
The input or output is not linked to a function in the PowerView4. |
Link the respective input or output to the desired function (see section Preferences). |
The input or output is linked to the wrong function in the PowerView4. |
Link the respective input or output to the correct function (see section Preferences). |
|
The wiring is faulty. |
Check the wiring including the CAN bus wiring. For outputs, also use the test function of the PowerView4 (see section Testing of Outputs). |
|
Data is not getting updated. |
The wiring of the CAN bus is defective. |
Check the CAN bus wiring and correct any defects found. |
The device is not sending any data (for example if it is defective). |
Check the device and fix the problems. |
|
The device cannot be added, although the above symbol appears next to the device in the Add Device dialog. |
The number of available activations for this device has been exceeded. |
In certain cases, you can activate additional devices with software dongles (see section Device Activation). |
The symbol appears in the Add Device dialog next to devices. |
This device has not been activated. |
Activate the device with a software dongle (see section Device Activation). |
When tapping on a device in the Start Menu, you get the error message "No connection to this device has been established!" |
The wiring of the CAN bus is defective. |
Check the CAN bus wiring and correct any defects found. |
The bit rate of the device does not correspond to the bit rate of the PowerView4. |
Set the correct bit rate for the device. |
|
An incorrect node ID has been set for the device in the PowerView4. |
Set the correct node ID for the device in the PowerView4 (see section Devices). |
|
The PowerView4 does not recognize an inserted USB flash drive and cannot read data from or write data to it. |
The formatting of the USB flash drive is not compatible with the PowerView4. |
Format the USB flash drive to a compatible format (see section Interfaces). |
The USB flash drive is not inserted correctly in the PowerView4. |
Ensure that the USB flash drive is properly inserted into the device. |
|
The USB flash drive is defective. |
Use a properly working USB flash drive. |