Possible Faults

Fault

Possible cause

Possible solution

In the context menu Add Device of the PowerView3, the following symbol appears next to TempScan20:

0320_devsetup_empty

The device type TempScan20 is not activated in the PowerView3.

Activate the device type TempScan20 in the PowerView3 (see PowerView3 operating manual).

The TempScan20 button in the start menu of the PowerView3 has a purple frame and when you tap the button, the following message appears: "Device type not activated."

The device type TempScan20 is not activated in the PowerView3.

Activate the device type TempScan20 in the PowerView3 (see PowerView3 operating manual).

When you tap TempScan20 in the PowerView3 Start Menu, you get the error message "Vendor ID or product code not valid."

The wiring of the CAN bus is defective.

Check the CAN bus wiring.

The bit rate of the TempScan20 does not correspond to the bit rate of the PowerView3.

Change the bit rate of the TempScan20 (see section Changing Node ID and Bit Rate).

The TempScan20 has been assigned with the wrong node ID in the PowerView3 device configuration.

Set the correct node ID for your TempScan20 in the PowerView3 (see PowerView3 operating manual).

Measured values are incorrect.

Wrong thermocouple type settings

Set the correct thermocouple type via the PowerView3 (see section Configuring Channels).

The thermocouple is faulty.

Replace the thermocouple (see section Connecting Thermocouples).

The thermocouple is not connected properly.

Connect the thermocouple correctly (see section Connecting Thermocouples).

A thermocouple does not display any measured values.

The relevant channel is not activated.

Activate the corresponding channels via the PowerView3 (see section Configuring Channels).

The thermocouple is faulty.

Replace the thermocouple (see section Connecting Thermocouples).

The thermocouple is not connected properly.

Connect the thermocouple correctly (see section Connecting Thermocouples).

A threshold value cannot be set to the desired temperature.

Threshold values are too close to each other.

Threshold values must differ by a minimum of 10 °C (18 °F).